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There is no
better example of the self destructive policies of the Ethiopian
government than the one it has on telecommunications.
The fundamental
importance of telecommunications to a modem economy hardly needs to be
elaborated. The highly reputable The Economist magazine estimates
that there is a measurable link of proportion of mobile phone coverage
and GDP growth in developing countries.
Ethiopia has the
lowest penetration of mobile phone coverage in Africa - lower than the
Democratic Republic of Congo which is a jungle clogged transport
nightmare wracked by civil wars. It is lower than Somalia - which does
not have a government. How could it possibly be so bad?
Ethiopia boasts the
first independent African telephone company, the Ethiopian
Telecommunications Corporation (ETC) that is over 100 years old. To
their boast that "We were the first," should be added "Now we are the
worst".
The problem is that
the government insists on a public monopoly in telecommunications. This
is despite the constant demonstration that private sector involvement
increases the coverage massively - including and even especially in
rural areas - and that the private sector can relieve the investment
burden in telecommunications from the state. Obvious examples of the
success of telecommunications even in neighboring countries have not had
any impact on Ethiopian policy.
Why do they not
listen?
There are several
interwoven factors why this does not change. In summary they are: an
ideological attachment to government service delivery to 'protect the
poor', as the private sector would be uninterested in delivery systems
to the poor and rural areas; a belief that telecommunications are
lucrative and the proceeds should go to the government rather than 'rent
seeking' private sector; related to this is a belief in government
efficiency that with the right investment government can deliver better
than the private sector; and perhaps the real underlying reason; that is
control of communications for security and political reasons.
Much of it is also
historical. There is a hard negative view of the private sector, forged
in the Marxist Leninist ideology of the early years of the TPLF. The
successor, the EPRDF, is overtly 'anti-imperialist' in their program,
which means that foreign corporations are evil, capitalism as a whole is
evil, and relations with the capitalist world must be carefully
controlled. This ideology easily survived the collapse of the Soviet
Union, because the TPLF had already rejected Soviet Marxism, which
supported their enemy, the Derg. Soviet 'Social Imperialism' had been
defeated, but the true Marxist beliefs survived and grew in the brave
breasts of the TPLF fighters.
This sounds like a
joke but it is not. It explains Ethiopian government policy in many
areas. There are careful controls on capitalism, especially foreign
capitalism. Foreigners are consciously excluded from 'critical' sectors
of the economy, a very long list itemized in the Ethiopia investment
code. The key sectors of banking and telecommunications, which could
benefit most from international expertise, are strictly forbidden
territory for foreigners.
The domestic
private sector is also constrained by a three part strategy of the
ruling EPRDF: maintain critical sectors in government hands (while
divesting hotels and other peripheral government enterprises); the
ruling party controlled companies own a huge part of the economy, with
concentration in strategic areas such as transport, manufacturing and
fertilizer distribution; private sector companies are kept on a short
leash with heavy administrative and taxation demands, and are hard
pressed to survive.
Thus a form of
'crony capitalism' is in place, with a huge state component to the
economy. This meets both the ideological framework of the ruling party,
as well as their extraordinary need to have strangling control in every
corner of the economy.
The
telecommunications sector, which requires ongoing international
expertise to even begin to catch up to the rest of the world, falls
further and further behind under such a regime. The government is
prepared to spend millions to hire foreign companies to install this, or
advise on that, but all of this is dependent on a creaky and
insufficient government machinery that simply cannot rise to the task.
The two public
justifications given for the maintenance of a government monopoly are
the need to deliver services to the poor, and the fact that the
government should be making the windfall profits from
telecommunications. Kassa Illalu (PhD), when he was a minister of
Infrastructure, boldly stated that telecommunications were a cash cow,
and it should be the government that milks it.
Of course, the net
result is that the poor do not receive services (hardly anyone does),
and the government makes no money on their huge investment in
telecommunications infrastructure.
There are many
examples of successful rural connectivity to the poorest parts of
African countries through the private sector. In some countries
incentives have been provided by making rates of payment in high density
areas higher, so that extra funds can be put into subsidizing low
density remote areas. All of this is through private sector operators.
The Economist goes
even further by questioning the assumption that profits cannot be made
in telecommunications in poor areas. Poor people from Bangladesh to Mali
have shown that when they have telecommunications available, they pool
their funds and get access. It is far cheaper to telephone the capital
to check in with relatives than to take a bus there.
In Somalia, major
transactions, most notably remittances from overseas relatives, are
conducted by cell phone, from the back of a camel.
The Ethiopian
government has invested more than one billion dollars in
telecommunications infrastructure. Prime Minister Meles Zenawi has been
feted by international companies, notably those with big contracts from
the government, as a visionary leader in telecommunications in the
African continent due to these investments. Unfortunately, these
investments look set to become money losers because of the predictable
inefficiency of telecommunications delivery by the government.
This does not mean
that governments everywhere are incapable of delivering services. But,
this government has a particularly large gap between its perception of
its ability to deliver, and the harsh reality of the lack of capacity,
commitment and motivation to do so by the common employee.
The net result is
the worst of both worlds. The government could have used the private
sector to provide the investment capital - Nigeria has had more than six
billion dollars in foreign investment in telecommunications - instead of
using scarce Ethiopian capital. Then the private sector would have had
responsibility for recouping that investment through good delivery of
services, as well as paying license fees and taxes to government.
Instead the government has invested a vast sum of money which it seems
incapable of recouping. The inexorably short time frame for the rapidly
changing telecommunications technology sets a short limit to the time
for recouping investments, which the slow moving government bureaucracy
cannot keep up with. The one billion dollars (and growing) in investment
must be returned in three to five years, before the technology becomes
obsolete.
With private
investment, as in most other African countries (not to mention the rest
of the world), the government can obtain higher income with low risk,
and have the best service provided to the rural poor as well as urban
areas.
Clearly, one of the
major concerns of the government is security and monitoring of
communications. Examples include the cutting off of SMS messaging during
the demonstrations in 2005, yet to be restored.
Putting aside the
moral concerns of privacy for a moment - the government again could do
as well or better with security issues in private sector
telecommunications than in government. Government regulations provide
for tapping of lines and other security interventions when required by
the state. Witness the recent exposure of the massive phone tapping
underway in the United States since 9/11 - with government using private
telecom providers to cooperate in collecting the desired information.
Ironically, even in
terms of security, the private sector is probably the best option.
There is no doubt
that the government realizes there is a problem with telecommunications
in Ethiopia, despite bragging to the contrary. Announcements in
government and ruling party media advertise the successes in expanding
telecommunications, and progress is being made. The problem is that
Ethiopia is moving forward at five kilometer per hour, while the rest of
Africa is moving at 100km/hr and the rest of the world even faster in
development of telecommunications; Ethiopia is falling further and
further behind.
Propaganda aside,
the low returns on the telecommunications investment, and the pervasive
problems in telecommunications services are recognized at some level by
the government. The best indicator of this is the frequent firings in
the ETC. In the last year, there have been three major sets of firings:
one which affected all the department heads, then the Director of ETC
was replaced, and then more senior managers were recently dismissed over
the fiasco in the billing system.
As the ETC fails to
perform, and returns on the government's vast investment do not live up
to expectations, the government answer is not to change. Their approach
is to fire the people who are trying to implement the unrealistic
policy. Replacing one set of managers with another does not solve
structural problems; it just passes the buck onto the hapless staff from
the government policy makers.
The government has
to realize that changing staff will not solve the problem - only a
drastic new approach will do so. The government must follow its own
often repeated slogan of "doing business differently", through a major
re-think of its approach. At this point, the huge investment in the
telecommunications infrastructure is a big hindrance to the change in
approach.
Would any private
company want to have to pay for the infrastructure retroactively?
However, it is time
for the government to cut its losses. If it continues on the same path,
it will continue to make vast investments in telecommunications which
will be obsolete long before they are paid for.
In the meantime,
Ethiopia remains a laughing stock amongst African countries for its
telecommunications; and Kenya, Tanzania, and Uganda all charge ahead in
services and the related businesses telecommunications attracts. Many
companies have already rejected locating regional offices in Addis Abeba
because of the appalling telecommunications.
How much more does
Ethiopia have to lose before the government comes to its senses?
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