Getachew
Tadesse, a management board member of the Ethiopian Airlines,
remembers his first impression when he entered the premises of this,
Africa's oldest carrier. He was one of the 60 people recruited for a
temporary job, helping the company change its stock cards to a
mechanized system.
He has had a
brief stay with another state owned company whose name he does not
wish to reveal. Unlike his previous experience, he was captivated
how clean the restrooms were, with all the amenities available, and
the floors of the store as reflective as mirror.
"I felt I was
in one of those places I saw in a movie," recalled Getachew. That
was 1968. "The strength of Ethiopian lies on its foundation."
Established
five years after the country regained its independence from the
Italian occupation forces, with the support of TWA, an American
carrier, and in order to fulfil the personal dreams of Emperor Haile
Sellasie, the Ethiopian Airlines today has been showered with
praises while celebrating its 60th birthday. For many, it is a
symbol of institutional success, a quality in short supply in
Africa.
Abdul Mohammed,
executive director of InterAfrica Group, called it "an icon of
defining success." For Ishac Diwan, country director of the World
Bank for Ethiopia and Sudan, it denotes how an African company can
surf in a highly competitive global environment, while not protected
as companies such as its counterpart in the telecom sector.
Dr. Arega
Yirdaw, CEO of MIDROC Ethiopia, who once served the airline
as an engineer, feels it is a disservice to compare the national
carrier with other state owned companies.
"Ethiopian was
an island of its own in Addis Abeba," said Arega. "The way it was
operated was very different."
It is known for
its well-structured organization and the efficient manner business
has always been processed. Its over 5,000 staff are credited for
being cultured, focused and devoted to the success of their company.
"It is an
example to other Ethiopian companies on what they could do in the
international market," he said.
The Ethiopian
Airlines brings to the country over half a billion dollars,
representing 20pc-25pc of the annual foreign exchange generation
capacity of the country.
"It is a lesson
that should not be lost by others."
It has managed
to weather through several storms, surviving three governments and
managed by 14 chief executive officers. It has now found a new
chief, of barely two years, who seems to understand that Ethiopian's
fate lies in its future and not in its past glory.
"The future is
known," said Girma Wake, delivering an inspirational speech in a
style a leader of a country could have made. "It is what we make
it."
What the
airlines wants in the future is to expand its revenue to become a
one billion dollars a year company. It is confronted with a web of
challenges, though: stiff competition is around the corner, due to
liberalization of the aviation industry; while its pilots and most
trained technicians are leaving it for better opportunities. Within
the last year alone, the airline has lost 14 of its highly trained
pilots to the competition.
"The pace of
those migrating is faster than the changes taking place," admits
Getachew Tadesse.
With the help
of a private consulting firm, Ernst & Young, the Ethiopian Airlines
is trying to chart a new course at the age of 60, which Junadin
Sado, minister of Transport and Communications, said could not be
considered old for an industry.
"Never be
satisfied from pursuing new frontiers," advised Minister Junadin.
In fact, the
management is departing from the traditional business processing
method but caught up in choosing one of the two models major
airlines are employing these days.
The first
model, known within the aviation industry as virtual airline, is one
used by airlines such as British Airways that out sources all the
services - from cargo to passengers, and from catering to
maintenance - with the exception of the core airline. Looking at the
chart, it is very difficult see what could remain as a core airline
business.
The second
alternative is the aviation business model followed by the German
Lufthansa. It is where companies in the aviation business keep the
core airline business and integrate all the other services. The
subsidiaries created to provide the various services are, however,
recognized businesses by their own rights, providing their services
not only to their respective parent companies, but also to the whole
industry.
Although this
model seems to suit the interests and aspirations of the managers of
Ethiopian Airlines, the company, understandably, has limitations in
terms of resources and market size.
The greatest
challenge for an airline such as Ethiopian is its size. Being
a mid-size airline, it is too fragile to assume its position
competing against major global players in the aviation industry, but
too big to keep itself satisfied with a regional niche market.
In order to
meet its ambition of reaching the one billion dollars annual revenue
in four years, the airline targets to grow by 20pc a year. Sceptics
wonder how a company, oversize itself, plans to grow more than the
forecasted growth of the industry itself, five to six per cent in
this case.
Mr. Diwan
described the "low cost and high quality" approach Ethiopian
wants to employ to achieve its target of growth as rather "a magic
formula". But he believes creating an integrated business model will
likely service the Ethiopian better, with emphasis on both
training and aircraft maintenance.
Nevertheless,
he sees soliciting funds to finance its growth is a matter of
concern. Whatever amount it is to borrow, he described it as
"contingent debt" to the country.
He was well
received by the audience met at the UNECA on Wednesday, May 3, when
he suggested the government to seriously consider divesting 20pc of
the airline to the public, in order to expand its equity base.
"It will be too
risky for Ethiopian to continue solely owned by the
government," said a senior management member of Ethiopian.
"Sooner or later, the government has to think of privatisation."
Arega could not
agree more. He advised the sooner this happens, the better is for
the company.